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Using your Infinity Network Cash is easy! Please review the most frequently asked questions.
Terms and Conditions
Privacy Policy
COMMONLY ASKED QUESTIONS - Click on a question for the answer!
Q:How do I use my Infinity Network Cash?
Q:How does the Infinity Network Cash program work?
Q:How do I know what my Infinity Network Cash balance is?
Q:Can I pay in full for a product or service with Infinity Network Cash, if I have enough of a balance in my account?
Q:Can I make reservations or purchases for family or friends?
Q:Does my Infinity Network cash have to be used by a certain date?
Q:Can I use other discounts or coupons with this offer?
Q:Can I get a check or cash for any unused balance in my Infinity Network Cash Account?
Q:How can I speak with an Infinity Network Customer Service agent?
Q:Can I make reservations directly with the hotels?
Q:Can I make a same day reservation?
Q:How do I cancel a hotel reservation?
Q:Are there any hotel cancellation penalties or fees?
Q:How do I get a refund or credit when I cancel a hotel reservation?
Q:I made a reservation / or cancelled a reservation and lost my confirmation page, how do I get another copy?
Q:Where do the hotel rates for this offer come from?
Q:How do I book a hotel using Infinity Network Cash?
How To Use
Q:How do I use my Infinity Network Cash?
A: See how much Infinity Network Cash you have in your account balance by viewing the top right hand corner of the Home page. This tells you how much Infinity Network Cash you can apply toward your purchases for savings.

Choose a product or service to purchase by clicking on a category button on the left side of the Home page. The amount of Infinity Network Cash that can be applied to that purchase is shown in red. Note that for hotel purchases you will see the "before Infinity Network Cash" and "After Infinity Network Cash" prices.

When you finish up your transaction(s) your Infinity Network Cash will be applied to the purchase price resulting in instant savings to you! It's no wonder everyone wants iN!
General Information
Q:How does the Infinity Network Cash program work?
A: Redeeming Infinity Network Cash is simple. Shop by choosing a category of product on the left side of the screen. Product choices will appear with the current supplier price along with the amount of Infinity Network Cash that can be applied toward the purchase. You pay the current supplier prices LESS the Infinity Network Cash (assuming you have sufficient balance in your Infinity Network account). Click on Buy Now and you will see the sub-total of your purchase (before additional costs such as taxes and applicable shipping fees). Either continue shopping or go to check out. You will provide a valid major credit card to cover the cost of your purchase. The amount of Rewards Cash that you have redeemed is then deducted from your account balance. It's that easy to save with Infinity Network Rewards!
Q:How do I know what my Infinity Network Cash balance is?
A: After signing in to your account, look in the top right hand corner of the screen (under your name) and you will see how much Infinity Network Cash you have available to reduce the cost of purchases. Happy shopping!
Q:Can I pay in full for a product or service with Infinity Network Cash, if I have enough of a balance in my account?
A: No, you are unable to use Infinity Network Cash to pay in full for the amount of purchase. You may only redeem the amount shown of Infinity Network Cash towards the purchase if you have sufficient Infinity Network Cash in your account. The amount of Infinity Network Cash you may redeem varies depending on the item you are purchasing. The purchase balance remaining after redeeming Infinity Network Cash must be paid for with a valid major credit card at the time of purchase. Keep looking for ways to earn more Infinity Network Cash!
Q:Can I make reservations or purchases for family or friends?
A: Yes, you can make reservations and/or purchases for family and friends. It's a great way to save money!
Q:Does my Infinity Network cash have to be used by a certain date?
A: Infinity Network Cash award value currently has no expiration. Infinity reserves the right to alter this policy with sufficient advance notice to members.
Q:Can I use other discounts or coupons with this offer?
A: The redemption of Infinity Network Cash may not be combined with any other discounts or coupons of any type unless specifically noted otherwise.
Q:Can I get a check or cash for any unused balance in my Infinity Network Cash Account?
A: The only method to redeem Infinity Network Cash is by purchasing products or services on the Infinity Network Rewards website or from our Customer Service center. Infinity Network Cash has no cash surrender value for all or part of your unused balance.
Q:How can I speak with an Infinity Network Customer Service agent?
A: Email us at cs@infinitynetworkrewards.com or call 1-888-324-4634. Agents are available Monday through Friday 9:00 AM to 5:00 PM, EST. If you need help outside these hours please select Contact Us and send an email, and an agent will get back to you as soon as possible.
TRAVEL RELATED QUESTIONS
Hotel Reservation Questions
Q:Can I make reservations directly with the hotels?
A: All hotel reservations must be made through our website or our Customer Service at 1-888-324-4634.
Q:Can I make a same day reservation?
A: All reservations must be made a minimum of 48 hours in advance. In order to guarantee the lowest rate available, please make your reservation as soon as possible.
Q:How do I cancel a hotel reservation?
A: Simply call Customer Service at 1-888-324-4634. You will receive a cancellation confirmation. Please remember: cancellations must be made only with Customer Service and not the hotel directly. A refund will not be processed and additional cancellation penalties may apply, unless you cancel directly with Customer Service. All terms of the original cancellation policy provided to you at the time you made your reservation will be imposed. Note that cancellation policies vary by hotel.
Q:Are there any hotel cancellation penalties or fees?
A: Each hotel has a specific cancellation fee policy that is disclosed to you before you complete your reservation. Cancellation policies vary by hotel. Penalties range from 'No Cancellation Fee' if you are outside the stated cancellation period up to a completely non-refundable penalty. Please take note of the policy of the hotel you are choosing when making a reservation.
Q:<How do I get a refund or credit when I cancel a hotel reservation?
A: All hotel refunds are credited back to your credit card account within 72 hours of the cancellation. Any and all cancellation fees or charges, if applicable, are reflected in the credit amount posted to your credit card account. The amount of Infinity Network Cash that you redeemed to apply to your reservation is credited back to your Infinity Network Cash account shortly thereafter.
Q:I made a reservation / or cancelled a reservation and lost my confirmation page, how do I get another copy?
A: At any time just sign in to the website and select the View my Account Information and Travel History button in the upper right hand corner. In this area your current and past activity is archived. You can obtain a new copy of your confirmation or a copy of a cancellation.
Q:Where do the hotel rates for this offer come from?
A: Our website is interfaced in real-time to the central reservation system of each travel supplier. Your Infinity Network Cash reward amount is applied to the lowest unrestricted published rate available to us at that time.
Q:How do I book a hotel using Infinity Network Cash?
A: When planning a trip, simply log into the system and select Hotel Search. You will be provided with a full list of available hotels and resorts for the destination and dates you select. The current price for each hotel reservation will also be displayed. Once you have selected your hotel of choice, you will provide your major credit card to cover the remaining unpaid balance after redeeming your Infinity Network Cash. The amount of Rewards Cash that you have redeemed is then deducted from your account balance.